Save electricity

Here are some tips to save energy

  • Wash at 30˚C, Most of the energy that a washing machine consumes is used to heat the water.
  • Avoid using your tumble dryer if you can, but if you do need to use it, make sure that the clothes are well spun and not dripping wet.
  • Switch electric appliances (such as televisions and games consoles when it’s safe to do so) off at the plug instead of leaving them on standby.
  • In most homes lighting accounts for 10 – 15% of the electricity bill. By swapping your inefficient traditional light bulbs for energy efficient bulbs instead you can reduce your energy bills. These bulbs cost less to run, but most last longer than normal bulbs, meaning that you don’t have to replace the bulb as often.
  • Defrosting your fridge regularly helps to ensure it runs efficiently and cheaply. If your fridge shows a tendency to frost up quickly then the door seal may be faulty.
  • Use your dishwasher instead of hand washing dishes. Hand washing uses more water that needs to be expensively heated.
  • When using the washing machine, ensure it is a full load when possible.
  • Keep tumble drying to a minimum – dry clothes naturally instead.
  • Only boil as much water as you need in your kettle. Filling the kettle full each time you boil it can waste almost £20 a year.
  • Keep your fridge and freezer door closed to minimise warming.
  • Defrost your freezer regularly. There shouldn’t be more than a quarter of an inch of ice in the box.
  • You can save a significant amount of energy by switching off lights and appliances (e.g. TVs and PCs). Turn them off fully – don’t leave them on standby as they will often still use energy.
  • When buying new appliances, check the energy efficiency labels and buy the best rated appliance you can afford. “A” is the most energy efficient and “G” is the least efficient.

Save gas

  • Turn your thermostat down: Reducing your room temperature by small amounts can save you more than you’d expect over the course of the year.
  • Turn your hot water down. Just 5°C will make a big difference.
  • Fit a good quality 80mm (3”) lagging jacket around your water tank. This will insulate the tank, keeping water warmer for longer.
  • When cooking, cover saucepans with lids where possible to reduce cooking time.
  • Grilling food uses less energy than oven cooking and it takes less time.
  • Drawing curtains will reduce the amount of heat escaping through your windows.

Smart metering

Once you have had a smart meter installed, it will be even easier for you to keep track of your energy usage and carbon emissions. Our Smart PrePay System displays your credit balance in real-time and lets you monitor and control your usage in real time. It’s very handy because it allows you to see which appliances are costing you the most money, not just during the winter, but right throughout the year!

Using a smart meter in prepayment mode means our customers can gain even more control over their spending, as they can see how their usage affects their credit levels in real time.

Independent advice

We’ll do everything we can to help you, but if you would like any independent advice then you may want to try:

Citizens Advice Consumer Service

Call – 03454 040 506

Website –

Energy Saving Trust

Call – 0800 512 012

Website –

National Grid (for gas maintenance and emergencies)

Call – 0800 111 999

Website –

Copies of this document can be posted to any of our customers free of charge.