FAQs

Nabuh Switch FAQ

Q) Why is my energy being switched over to a new supplier?

Avid Energy has decided to exit the market and will therefore cease to continue being an energy supplier. As a result, we have selected Nabuh Energy to continue supplying energy to our customers due to its combination of low prices and excellent customer service. We are delighted to confirm you will be moving to a cheaper tariff which will be saving you money.

Q) Who is my new supplier?

Nabuh Energy is an established and growing energy supplier based in Sheffield, which seeks to offer a range of competitively priced tariffs and a high level of customer care to its customers.

We have partnered with Nabuh Energy to provide you with:

  • Lower Prices than your current tariff; an average saving of over £1291 per year
  • Uninterrupted service for our customers
  • 7 days per week customer service support
  • The ability to top up with Nabuh Energy either at Paypoint outlets, online, via their app or via telephone
  • Lower Minimum Top Up Amounts – you can top up as little as £1 in Paypoint outlets, or £5 using Nabuh Energy’s app, or via their website.

Based on OFGEM Typical Domestic Consumption Values for medium consumption; 3,100kWh Elec, 12,000 kWh Gas; Average savings across all regions

Q) When will I be switched over to my new supplier?

Your switch to Nabuh Energy will take place automatically and will be completed on 29th July 2019. Once this switch process is complete, you’ll be free to stay with Nabuh Energy or switch to another supplier with no exit fees. You will receive communication from Nabuh Energy once your switch over is complete.

Q) Will I be on the same tariff with my new supplier?

You will be switching over to a new tariff with Nabuh Energy which is cheaper than the tariff you’re currently on. This tariff is also fixed for 12 months and you won’t have any price increases during this time.

Q) How do I top up with my new supplier?

If you have a smart meter you will be able to use your existing Avid Energy cards to top up as normal after the switch to Nabuh.

If you have a Prepayment meter, you will be issued new keys & cards from Nabuh to enable you can top up your energy. It is important you do not use these before 29th July and only start to use this after you have finished the credit you have on your meter.

Q) Will my credit balance remain the same with my new supplier?

If you currently have credit on your meter, this will remain the same after the switch over to Nabuh Energy. If you don’t have a smart meter, and you are a prepayment customer, please ensure you use any credit you have on your meter before replacing your key.

Q) Can I switch to another supplier?

Yes. Once Nabuh have confirmed your switch from us, you will be free to switch to another supplier without any exit fees. If you do try to switch before this confirmation, the switch will unfortunately fail as the energy industry doesn’t allow two switches to take place at the same time. It’s important to remember, the tariff you’ll be going on to is currently cheaper than the tariff you’re on, so you’ll be getting a better deal.

If you already have switched to a new supplier, you will not be transferred to Nabuh Energy, providing your supplier has initiated the switch already, before we commenced transfer.

Q) How do I contact my new supplier?

Nabuh Energy can be contacted on 0114 4409 987 or via email at avidswitch@nabuhenergy.co.uk . Avid Energy will continue to provide service until 29th July 2019.

Should you need independent advice, you can contact the Citizen’s Advice Bureau consumer helpline on 03454 040506 or visit their website at www.citizensadvice.org.uk/consumer/energy/energy-supply/.

 If you have a gas emergency please call 0800 111999 and, for electricity emergencies, please call 105.